Free shipping fee on orders over HKD $800. We ship Hong Kong only.
Home » Privacy Policy

Privacy Policy

 

REASONS FOR DATA COLLECTION
 

From time to time, you may be required to provide information ("Data") to FOCO Lifestyle & Headphone Pro Shop (“FOCO”) in order to register for membership, use or subscribe to certain services, make online purchases, or register for marketing activities held by New Port Retail Management Limited. Additional site use Data may be gathered as you navigate our web sites. This Data is gathered for the following main purposes:

a)

To establish your identity - for these purposes, contact information such as, name, correspondence and e-mail addresses will be collected from you during the registration process.

b)

To process online purchase with FOCO - contact information, identity document number (for identity verification upon product collection), credit card details and other payment related information may be obtained.

c)

To subscribe to services and support - this Data comprises contact information, credit card details or other payment related information, as well as the services or support requested by you. This Data is also used to provide you with product and service updates and similar notices in respect of the services provided by FOCO.

d)

To post messages submit posting to our social media, internet platform or any other means or answer a survey - email addresses or names will be collected.

e)

To tailor our service to your needs - information on service use may be used to compile aggregate statistics and carry out analysis in order to help us create content and navigation that is most relevant and user friendly to users.

f)

For marketing and promotional purposes for FOCO’s electronic products and related products and/or services, as well as communication with members, including contacting you directly to inform you of new services or opportunities – names, email addresses, mobile phone number or addresses will be collected.

Whilst FOCO endeavors to adhere to our strictest guidelines and select only reputable partners in providing the service, our privacy protection does not cover Data that you provide directly to third parties (including but not limited to buyers/sellers in online auctions, on-line merchants sites, other hyper linked website). FOCO advises you to consult with the relevant parties before providing any data.

2.

DISCLOSURE OF DATA COLLECTED
 

2.1

You acknowledge and authorize that all Data supplied by you will be retained by FOCO and stored in one or more of our databases. New Port Retail Management Limited will maintain full control over and safeguard, according to strict standards of security and confidentiality all Data in these database and will NOT release to third parties except the following:
 

a)

Authorized employees of FOCO who have received proper training on the handling of customer information.

b)

Third party service providers in providing support services including but not limited to administrative, customer services, logistics distribution, installation, telecommunications, computer, payment gateway, insurance, financing, and other professional services. These providers are contractually required to comply with requisite privacy standards.

c)

Credit reference or debt collection agency or similar provider of debt collection or credit information services to FOCO for purpose of credit reporting, verification and risk management

d)

Any person by whom FOCO is required to make disclosure by applicable legal, governmental or regulatory requirements.

e)

Any of FOCO 's actual or proposed assignees or transferees of FOCO ‘s rights during company's re-construction, re-organization or other similar situations.

f)

Persons whom you transact with through our service such as online merchants, any banking, financial or other institutions.

2.2

Data will not be disclosed to third parties without your consent for marketing or promotional purposes.

3.

USER PREFERENCES / OPT-OUT
 

FOCO provides users with the opportunity to opt-out of receiving unsolicited communications from Thinking Group from time to time and/or at the time of registration. In addition, if at any point in the future you do not wish to receive any unsolicited communications from FOCO, simply contact our customer relations by email, phone or in writing and our customer relations will remove you from our contact list for the purposes of those communications. FOCO would retain your contact details for use only for customer service purposes, such as unavailability of our service or impact to your use of our services for any other reason, or where you have subscribed to a particular service, updates or information in relation to that service.

4.

COLLECTION OF DATA USING 'COOKIES'
 

4.1

FOCO may use "cookies" to collect Data on the usage of our service by users and to facilitate return visits. A "cookie" is a small piece of information sent by a web server to be stored on a web browser so it can later be read back from that browser. The Data collected from cookies is currently used to improve the functionality of our service. The Data on our service is organized and presented based on our analysis of the aggregate usage of our service. Cookies are also useful in allowing more streamlined log-in, tracking of transactions and in preserving Data between sessions.

4.2

You may disable the cookie feature on your browser without affecting your ability to transact business on our web sites. Cookies do, however, enable many convenience features of our service. Disabling cookies may require more complexity and data entry. You should also be aware that if you do disable cookies you may not be able to use certain features on our web sites.

5.

SECURITY
 

FOCO is concerned with the security of Data collected and has put in place measures to prevent unauthorized access to that Data. FOCO's systems safeguard electronic communications by utilizing appropriate security protocols for authentication and authorization, including SSL, encryption, firewalls and data duplication. Notwithstanding the above, FOCO shall not in any event be responsible for any breach whatsoever of security or the unauthorized disclosure or use of any such Data.

6.

PERIOD OF RETENTION
 

Your Data will be retained for a period necessary to attain the specified purpose.

7.

UPDATES TO THE PRIVACY POLICY
 

FOCO is sensitive to users' privacy issues and recognizes the need to update this policy as new features and business services are offered by FOCO. Users will be notified of any changes to the Privacy Policy prior to the change date.

8.

OTHER RIGHTS
 

Nothing in this Privacy Policy shall limit the rights of any person under the Personal Data (Privacy) Ordinance of Hong Kong. You are aware of your rights under the Personal Data (Privacy) Ordinance, including the right

a)

to check whether we hold any of your Data,

b)

to have access to your Data held by FOCO,

c)

to request correction of your Data,

d)

to ascertain our policies and practices (from time to time) in relation to the Data and the types of Data held by us,

e)

to disallow access or use of your Data by FOCO, and be informed of action taken in response to any such request. FOCO reserves the right to charge a reasonable fee in relation to the time and attendance involved in complying with any request in this regard.

9.

CONTACTING US
 

For requests to access or correct Data, please complete our Data Access / Correction Request Form (You can obtain the said Form at our Home Page (Download Form) or our Customer Services Centre) and post to: Rm 1106, 11/F., Join-in Hang Sing Centre, 2-16 Kwai Fung

For enquiries regarding practices and kinds of Data held, please contact our Marketing team at (852) 2955-1698 

Please note that under section 19 (1) of the Ordinance, the data access request would be complied within 40 days after receiving the request form. If the request is unable or has valid ground to refuse to be complied, in accordance with section 19(2) or 21(1) of the Ordinance, you will be given a notification of such matter within the same 40 days period.

Continue